KOSHA SERVICES INCORPORATED CC and its affiliates and subsidiaries (“Kosha” or “we”, “us”, or the “Company”) take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the Kosha Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.
This Privacy Policy explains:
What information we collect
How we use that information
How we may share that information
How we protect your information
Your choices regarding your Personal Information
How to contact us with questions about this Privacy Policy
This Privacy Policy applies only to information that we collect on the websites koshaservices.com (collectively, the “Site”).
INFORMATION WE COLLECT
a) Information You Give Us
We collect information that you voluntarily share with us through the Kosha Platform.
If you are using the Kosha Platform to request professional services, you may give us:
Contact information, such as your name, physical address, telephone number, and email address
Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located
Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts
Ratings and reviews of the service professionals you engage through the Kosha Platform
If you participate in the Kosha Platform as a service professional, you may give us:
Contact information, such as your name, email address, mailing address, and phone number
Log-in information, including your Kosha Platform username and password
Application information, if requesting consideration to participate as a service professional through the Kosha Platform, such as your experience, skills, eligibility to work, and availability
Social Security number, if you are a service professional who wishes to participate on the Kosha Platform in Windhoek, Namibia and you are selected for a background check
If you apply on the Kosha Platform for employment with Kosha, you may give us:
Contact information, including your name, email address, telephone number, and mailing address
Resume and LinkedIn profile (if any)
Surveys
You may, at your choice, complete surveys on the Kosha Platform about, for example, your level of satisfaction with the Kosha Platform, your engagement with the Kosha Platform, and your awareness of Kosha Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Kosha account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.
b) Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. When you access and use the Kosha Platform, Kosha and, in some cases, our third-party service providers collect information about how you interact with the Kosha Platform. We describe a few of the methods we use to collect information through technology.
When you visit the Kosha Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based on your IP address. However, we may link the last IP address you used to access the Kosha Platform for Personal Information you provide us.
We may also collect a unique identifier for your computer, mobile device, or other device used to access the Kosha Platform (“Device Identifier”). A Device Identifier is a number that is automatically assigned to the device you used to access the Kosha Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information, you provide us, such as your name.
c) Do We Use Cookies?
Yes. For more information about cookies, please visit our Cookies Policy.
Web Beacons
We may include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Kosha Platform by informing us what content is effective, monitoring how users navigate the Kosha Platform, counting users of the Kosha Platform, and counting how many e-mails sent by us were actually opened.
Your ‘Do Not Track’ Browser Setting
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Kosha Platform.
d) Information You Provide About A Third Party
If you choose to use our referral service to tell a friend about the Kosha Platform, we may collect your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Kosha Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.
If you are using the Kosha Platform to request professional services, you may provide us ratings and reviews of the service professionals you engage through the Kosha Platform.
e) Information Third Parties Provide You
We may supplement the information we collect about you through the Kosha Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Kosha you clicked. This is often called “conversion tracking.”
In addition, when third parties such as MailChimp conduct background checks on service professionals, those third parties share the results of the background check with Kosha.
If you log in to the Kosha Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Kosha Platform.
If you are using the Kosha Platform as a service professional, we may receive information about you in the form of ratings and reviews from requestors who engaged your professional services through the Kosha Platform.
We will apply this Privacy Policy to any Personal Information received from third parties unless we have disclosed otherwise.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Kosha Platform. Some examples include:
Scheduling, rescheduling, and canceling services
Rating and reviewing service professionals
Providing public profiles of service professionals
Addressing service complaints
Communicating with you by email, telephone, or text message, in accordance with your wishes
Managing payments for services
Considering whether to engage service professionals on the Kosha Platform
Evaluating job applications to work at Kosha
Improving customer service
Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails
Troubleshooting technical problems on the Kosha Platform
Responding to questions and feedback
Conducting research and analysis
Running online or mobile sweepstakes, contents, or other promotions
Marketing and advertising products and services
Continuously evaluating and improving the online and mobile user experience
Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service and investigating fraud, chargebacks or other matters
Contacting you with regard to your use of the Kosha Platform and, in our discretion, changes to the Kosha Platform and/or the Kosha Platform policies
By using the Kosha platform, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. By consenting to be contacted by Kosha, you understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Kosha, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Kosha Platform or Services, updates concerning new and existing features on the Kosha Platform, communications concerning promotions run by us and news concerning Kosha and industry developments. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described below. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Kosha Platform or the Services. You may opt-out of receiving promotional or marketing texts or calls from Kosha at any time. You may also opt-out of receiving all texts or calls from Kosha (including informational or transactional messages), however, you acknowledge that opting out of receiving all texts may impact your use of the Kosha Platform or the Services.
The information described in this section may be transferred to, or processed and stored in, Namibia and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
Data Retention
We delete the back-ups of the databases containing your Personal Information after 13 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:
a) Service Professional Profiles and Ratings and Reviews by Requestors
The Kosha Platform may display profiles of the service professionals who participate on the Kosha Platform. These profiles may include the service professional’s name and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the Kosha Platform.
If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighborhood along with your rating or review on the service professional’s profile. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.
b) Third Parties Providing Services on Our Behalf
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Kosha Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
We retain third-party service providers to help us perform data analytics regarding your interactions with the Kosha Platform. For example, Google Analytics may track what pages users visit the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.
We may disclose your Personal Information to an attorney in the process of obtaining legal advice.
c) If You Agree To Receive Information From Third Parties
When using the Kosha Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.
d) Social Network Site Authentication
If you choose to log-in to the Kosha Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.
e) Administrative and Legal Reasons
Required Disclosures:
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal processes, or as otherwise required by law.
Legal Compliance and Protections:
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Kosha, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
f) Corporate Transactions
We reserve the right to disclose and transfer your information, including your Personal Information:
To a subsequent owner, co-owner, or operator of the Kosha Platform or successor database.
In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We do not collect any information from anyone under 13 years of age. The Kosha Platform and products and services offered through it are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Kosha Platform.
HOW WE PROTECT THE INFORMATION WE COLLECT
The security and confidentiality of your Personal Information are important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users’ Personal Information.
It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may contact info@koshaservices.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Kosha Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the Kosha Platform by following the instructions contained in emails from us.