Course Overview

This qualification recognises people who have, or wish to have the competencies required in the administration function of an organisation. It is awarded to people who have demonstrated the skills, knowledge and attitude required to perform basic office administration tasks that involves communicating effectively with colleagues and clients; filing and retrieving of documents; applying knowledge of the organisation; using of office equipment; and demonstrating basic word processing skills in performing office administration duties. They further have a good understanding of fundamental computer literacy skills, basic numeracy skills, financial literacy skills, entrepreneurship skills, and knowledge of HIV and AIDS and workplace health and safety. This qualification is intended to enhance the provision of entry-level service within the field of administration in all business sectors and leads to the National Vocational Certificate in Business Services (Office Administration) (Level 2).

Unit Standards Required For National Vocational Certificate In Business Services Level 1:

• Communication effectively with colleagues and clients in an office environment
• Follow effective work practices in an office environment
• Demonstrate basic word processing skills to perform administrative duties in an office environment
• File and retrieve documents in an office environment
• Apply knowledge of an organisation to respond to basic customer enquiries in an office environment
• Demonstrate and apply knowledge of office equipment
• Demonstrate knowledge of teamwork
• Apply fundamental computer literacy skills
• Apply basic numeracy skills in a workplace environment
• Apply basic financial literacy skills
• Demonstrate basic awareness of HIV and AIDS
• Demonstrate basic knowledge of workplace health and safety
• Apply basic entrepreneurship skills
• Apply basic reading skills in a workplace environment
• Interact with others in a workplace environment
• Use workplace documents