Course Overview

This qualification recognises people who have, or wish to have the competencies required in the administration function of an organisation. It is awarded to people who have demonstrated the skills, knowledge and attitude required to perform administrative tasks related to coordinating work schedules; monitoring and maintaining stock levels; demonstrating advanced word processing skills; producing presentation documents; producing basic documents in a desktop publishing application; operating basic functions of a spreadsheet application; providing efficient and secure reception services; and planning and writing office documents to facilitate communication flow as part of office procedures.

This qualification is intended to enhance the provision of service within the field of administration in all business sectors and leads to the National Vocational Certificate in Business Services (Office Administration) (Level 4).

Unit Standards Required For National Vocational Certificate In Business Services Level 3:

• Coordinate own work schedule with that of others to achieve team goals as part of office procedures
• Monitor and maintain stock levels in an office environment
• Demonstrate more advanced word processing skills to perform administrative duties in an office environment
• Produce a presentation document as part of office procedures
• Produce a basic document in a desktop publishing application as part of office procedures
• Operate the advanced functions of a spreadsheet application as part of office procedures
• Plan and write office documents to facilitate communication flow as part of office procedures
• Provide an efficient and secure reception services