- Namibians prefer a direct communication style and getting right down to business. Small talk is allowed, but should be minimized.
- Maintaining eye contact and the tone of one’s voice are crucial elements of effective non-verbal communication. Shifty eyes are perceived as a sign of secretiveness and even duplicity, while staring is considered rude.
- However, non-verbal communication standards vary when it comes to local tribes. Owambo and Herero for instance don’t make a lot of physical contact save for a handshake or a pat on the shoulder when appropriate. When hugging, only the shoulders should touch, not the lower part of the body. Damara on the other hand don't shy away from physical contact. Boere (Afrikaaners) don't mind it if they know you.
- English is the official language and used in most business.
- Hierarchy is very important and clearly defined in most companies.
- Bargaining is common during business negotiations.
- Meeting arrangements do not usually change and are confirmed a week or two ahead. A final reminder on the day of the meeting is common.
- Punctuality is expected and adhered to and meetings generally start on time and finish as planned, even though business people do make time for unexpected interruptions.
- Conflict management in Namibia is based on discussions, clarifying the situation, looking for common goals, sharing opinions and thus arriving at a solution that satisfies all parties involved.
- Hierarchy plays an important role in conflict management, as senior executives always try to resolve conflicts among lower ranks.
- If discussions fail, a mediator is usually appointed.
- Maintaining a strong business network through personal and professional contacts is very important to do business.
- Business is mostly relationship driven and a lot of time is allotted to building strong relationships.
- Business is slower than usual during December and January.
- Gender equality is highly valued in Namibia and men and women hold the same roles in business. Women in Namibia may at times even have higher positions with a higher salary than men.
- Namibians prefer to maintain a healthy work-life balance. People here do not tend to work overtime and love to socialize in their free time.